Shipping and Return Policy for Flora's Family

At Flora by Yashfa Wazir, we are committed to providing you with the highest quality hair care products and exceptional customer service. Please take a moment to review our Shipping and Return Policy to understand how we handle shipping, returns, and exchanges.

Shipping Policy:

  1. Order Processing: Orders are typically processed within 1-2 business days.
  2. Shipping Options: We offer standard shipping within Pakistan.
  3. Shipping Rates: Shipping rates are calculated at checkout.
  4. Order Tracking: Once your order has shipped, you will receive a confirmation SMS with a tracking number (if available for your location).
  5. Lost or Delayed Shipments: In the unlikely event of a lost or significantly delayed shipment, please contact our customer support team, and we will assist you in resolving the issue.

Return Policy:

We want to ensure your complete satisfaction with your purchase. If you are not satisfied with your product for any reason, please review our return policy below:

  1. Returns: We accept returns within 7 days of the date of delivery.
  2. Conditions for Returns: Returns are accepted only for unopened bottles. Products must be in their original, sealed condition to be eligible for a return.
  3. Return Process: To initiate a return, please contact our customer support team within 7 days of receiving your order. We will provide you with return instructions and a return address.
  4. Return Shipping: Customers are responsible for the cost of return shipping.
  5. Refunds: Refunds will be processed once we receive and inspect the returned, unopened items. Refunds will be issued to the original payment method within 5-7 business days of receiving the returned items.

Cash on Delivery (COD):

  1. Payment Method: We offer Cash on Delivery (COD) as a payment option. Payment is made at the time of delivery.

Contact Us:

If you have any questions or concerns about our Shipping and Return Policy, please don't hesitate to contact our customer support team at florabyyw@gmail.com or 03333299962. We are here to assist you and ensure your satisfaction with Flora by Yashfa Wazir's products.

Please note that this policy is subject to change, so we recommend checking our website for the most up-to-date information. Thank you for choosing Flora by Yashfa Wazir for your hair care needs within Pakistan.